At Joya9 APS, your privacy is our top priority. This policy clearly explains what data we collect, why we collect it, and how we keep it secure.
This Privacy Policy applies to all users of the Joya9 APS website and mobile app. By using the platform, you agree to this policy. If you have any questions, please contact us: support@joya9aps.bet
Joya9 APS is a trusted online gaming and Sports Betting platform in Bangladesh. We believe privacy is a fundamental right of every user. In this Privacy Policy, we clearly outline what data we collect, why we collect it, and how we keep it secure.
This policy is built on international data protection standards. Our goal is to give you complete transparency — so you can enjoy Joya9 APS with total peace of mind.
We never sell your personal data. We never share your information with third parties for commercial purposes without your consent. This isn't just a statement — it's a commitment.
Joya9 APS collects various types of information from you. Below is a detailed breakdown of what data is collected and why:
What you provide during registration and the KYC process:
| Data Type | When It's Collected | Why It's Needed |
|---|---|---|
| Full Name | At Registration | Account Identity Verification |
| Mobile Number | At Registration | Verification & Payment Integration |
| Email Address | At Registration | Notifications & Security |
| Date of Birth | At Registration | Age Verification (18+) |
| National ID / Passport | During KYC Verification | Identity & Age Verification |
| Residential Address | During KYC Verification | Meeting Legal Requirements |
The following information is collected automatically when you use the platform:
Joya9 APS uses your data only for specific, lawful purposes. The full list is below:
We never use your information for any purpose beyond what is stated here. If we ever need to use it for a new purpose, you will be notified separately.
Joya9 APS does not sell your personal data. Only the minimum necessary information may be shared in the following limited circumstances:
Your data is never shared with third parties for any purpose beyond those listed above. It is never sold to advertisers or data brokers.
Your data is never retained longer than necessary. How long it's kept depends on the type of data and applicable legal requirements:
Once the retention period expires, data is securely deleted or anonymized.
Joya9 APS uses cookies on its website and app. Cookies are small data files stored in your browser that help us improve your experience.
You can disable cookies through your browser settings, though doing so may limit certain features.
As a Joya9 APS member, you have important rights over your personal data. Contact our support team to exercise any of these rights.
You may request to know what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You can request deletion of your data beyond what we are legally required to retain.
You may object to your data being used for specific purposes.
You may request your information in a portable format.
You can opt out of promotional emails or messages at any time.
We typically respond to rights requests within 30 days.
Joya9 APS uses industry-standard security technology to keep your data safe. Our security layers are outlined below:
If you notice any unusual activity on your account, contact us immediately support@joya9aps.bet-. We will act promptly.
Joya9 APS strictly enforces an 18+ policy. No one under the age of 18 is permitted to use the platform, and we do not knowingly collect data from minors.
If a minor has accidentally created an account, it will be deactivated and all associated data deleted as soon as we become aware. If you believe your child is using this platform, please contact us immediately.
The Joya9 APS platform may occasionally reference third-party services (such as payment gateways). These third parties have their own privacy policies, which apply on their respective platforms.
Joya9 APS is not responsible for the privacy practices of third parties. However, we only work with trusted, reputable partners.
This Privacy Policy may be updated from time to time. When changes are made:
If you do not agree to the updated policy, you will have the option to close your account. Continued use of the platform after any changes will be considered acceptance of the new policy.
For any questions, requests, or complaints regarding this Privacy Policy, please reach out to us through the following:
When submitting a request to delete, correct, or exercise any other data right, please include your account email and registered mobile number so we can verify your identity promptly.
Your data is protected with the highest level of security at Joya9 APS
Every data transfer is secured with bank-grade SSL encryption. From your password to your payment details — nothing is readable in plain text.
Joya9 APS never sells your personal data to advertisers or data brokers. Your data exists solely to serve you.
Our dedicated security team monitors your account around the clock. Any suspicious activity detected is acted upon immediately.
You have full rights to view, correct, or delete your data. Submit a request to our support team at any time and we will respond within 30 days.
Our Privacy Policy is written in plain language — no legal jargon. It clearly explains what data we collect and why.
Regular security audits are conducted by independent third-party experts. Your data is always protected in line with international standards.
Online gaming is strictly for users aged 18 and above. Please play responsibly. If you need help, Responsible Gaming View page.
Your data is fully secure at Joya9 APS. Register in a safe environment and enjoy the best online gaming experience in Bangladesh.